Delivery and Returns

Delivery Information

All jewellery orders are made to order. We aim to make and dispatch each order within 3-5 working days. If you would like your order urgently please give us a ring on 01492 339842 to see how we can help.

We aim to despatch items that are in stock as soon as we receive your order, usually within 1-2 working days. Orders are sent with either Royal Mail or Parcelforce/DPD.

If you order a mix of in stock items with handmade jewellery we will send everything together therefore please allow 3-5 working days.

Collecting from our shop

If you have chosen to collect from store please wait until you have received an email from us to say your order is ready before picking up (please check your junk mail.) 

Refunds.

Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Goods that have been personalised with special names/dates cannot be returned. Earrings cannot be returned due to hygiene.  

Additional non-returnable items:

 

  • Gift cards
  • Food
  • Any cosmetic products, hand creams, lip balms etc.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at siopwyn@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. Please inspect your item immediately after receiving and get in touch siopwyn@gmail.com so we can review the situation and make it right.  

 

Gifts

If the item was as a gift when purchased and shipped directly to you, please send us an email to discuss siopwyn@gmail.com

 

Shipping returns

To return your product, you should mail your product along with you details – name, email/phone number to: Siop Wyn, 21 High Street, Conwy LL328DE. 

You will be responsible for paying for your own shipping costs for returning your item (unless we have made a mistake on our side.) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If we need to send an exchange of goods to you, you will have to pay for the additional shipping.

If you are returning more expensive items, please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at siopwyn@gmail.com for questions related to refunds and returns.

 

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